At Luxury Cupware Shop, we take immense pride in the quality and authenticity of our craftsmanship. Each Antique Style Beer Stein, Pewter Beer Stein, and piece of elegant German Glassware is selected and created to be a cherished item for years to come. However, we understand that sometimes an item may not meet your expectations. Our Returns & Exchanges policy is designed to be as straightforward and trustworthy as our products, ensuring your complete satisfaction.

Our Policy

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition that you received it. It must also include the original receipt or proof of purchase.

Non-Returnable Items

Due to their personalized nature, the following product category cannot be returned or exchanged unless it arrives damaged or defective:

  • Personalized items (e.g., steins or mugs with custom engraving).

Please note: This exception is made to ensure the hygiene and quality standards of our products for all our customers.

How to Initiate a Return or Exchange

To start a return or exchange, please follow these simple steps:

  1. Contact Us: Within 15 days of delivery, please email our customer service team at [email protected]. Include your order number and details about the product you would like to return or exchange.
  2. Wait for Instructions: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number cannot be processed.
  3. Ship Your Item: Carefully pack the item in its original packaging and mail it to the address provided. We recommend using a trackable shipping service as you are responsible for the item until it arrives at our facility. The original shipping cost is non-refundable.
  4. Inspection & Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within the timeframes outlined below.

Return Shipping Address

Please ship your return to the following address after receiving your RMA number:

Luxury Cupware Shop
Attn: Returns (RMA #: [Your Number])
7350 West Wedington Dr
Fayetteville, AR 72704
USA

Refund Timelines & Methods

Upon approval, your refund will be processed to the original payment method used at the time of purchase.

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Refunds will be posted within 5-10 business days after we process them. The time it appears on your statement will depend on your financial institution’s processing times.

Please note: We do not provide refunds for original shipping costs. For exchanges, we will cover the standard shipping cost to send your new item to you.

Damaged or Defective Items

We meticulously inspect every Limited Edition Stein and German Brewery Mug before shipment. In the rare event that an item arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the damage. We will swiftly arrange a replacement or full refund, including any shipping costs.

Return Request Email Template

To help you get started, here is a template you can use for your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Luxury Cupware Shop Team, I would like to request a return/exchange for an item from my recent order, Order #[Your Order Number], placed on [Order Date]. The product I wish to return/exchange is: [Product Name, e.g., “Oktoberfest Beer Stein”] Reason for return/exchange: [Please provide a brief reason] Could you please provide me with the return authorization number and instructions? Thank you for your assistance. Sincerely, [Your Full Name] [Your Phone Number]

We are here to ensure your experience with Luxury Cupware Shop is worthy of our German heritage—marked by quality, trust, and celebration. Prost!

The Luxury Cupware Shop Team
[email protected]