FAQ

Products & Collection

What types of German drinkware do you offer?

We specialize in a wide range of authentic German drinkware, including Antique Style Beer Steins, German Beer Mugs, Glassware, Brewery Mugs, Heritage Steins, Shot Glasses, Wine Glasses, Limited Edition Steins, Oktoberfest Steins, Personalized items, Pewter Steins, Plastic Mugs, and Stoneware Mugs. Each piece celebrates German craftsmanship and heritage.

Are your products authentic German-made items?

Yes! We pride ourselves on offering genuine German drinkware that reflects traditional craftsmanship and quality. Our collection includes items sourced directly from renowned German manufacturers and artisans.

Do you offer personalized or custom drinkware?

Absolutely! We offer personalized beer steins and mugs, perfect for gifts, weddings, or special events. You can add names, dates, or special messages to create a unique keepsake.

Ordering & Account

How do I place an order?

Simply browse our collection, select your desired items, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your order. No account is required, but creating one allows you to track orders faster.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Can I modify or cancel my order after placement?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to assist if your order hasn’t yet been processed.

Shipping & Delivery

Where do you ship?

We ship globally! However, due to logistical constraints, we currently cannot deliver to some Asian regions and remote areas. If you’re unsure about your location, please contact us before ordering.

What are your shipping options and costs?

We offer two reliable options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS, delivered within 15-25 days after dispatch.

How long does it take to process and deliver my order?

We process and carefully package all orders within 1-2 business days. After dispatch, delivery times depend on your chosen method and destination. For special events, we recommend ordering 3-4 weeks in advance.

Can I track my order?

Yes! Once your order is dispatched, we provide a tracking number via email so you can monitor your package’s journey from our facility in Fayetteville, Arkansas, to your doorstep.

Returns & Refunds

What is your return policy?

Your satisfaction is our priority. We accept returns within 15 days of delivery. Please contact us at [email protected] to initiate a return. The customer is responsible for return shipping costs unless the item is damaged or defective.

What if my item arrives damaged or defective?

We take great care in packaging, but if your item arrives damaged, please contact us immediately. We will cover return shipping and provide a replacement or refund.

How long does a refund take?

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The time it appears in your account depends on your payment method.

Contact & Support

How can I contact customer service?

Our dedicated team is here to help! Email us at [email protected] for any questions about products, shipping, or returns. We respond promptly.

What are your business hours?

Our customer service team is available during regular business hours (CST). We strive to respond to all emails within 24 hours.